EURO SAAB Parts Direct

Parts For SAAB
Saab parts direct logo

Privacy Policy

Introduction

This policy describes how EURO SAAB PARTS DIRECT will collect, manage, process, store and share information about you.

 

Who we are

EURO SAAB PARTS DIRECT is a trading name of Continental Cars (Finance & Leasing) Ltd, a company registered in England and Wales under the company number 2420505 (hereinafter referred to as ‘we’, ‘our’ or ‘us’). We are members of the Federation of Small Businesses, membership number 51644997.

This month, we are updating our Privacy Policy to make it easier for you to understand what information we collect and why we collect it. Safeguarding your data and protecting your privacy is of utmost importance to us. We are making these updates as the General Data Protection Regulation (GDPR) takes effect across the European Union on 25th May 2018. The GDPR is intended to extend additional protection for you and your personal data, providing greater transparency and control over where your personal data is saved and used.

This privacy statement, which including without limitation, applies when using the websites:

https://www.chrysler-jeep-parts-direct.com
https://www.mercedes-parts-direct.com
https://saabpartsdirect.co.uk
https://www.volvopartsdirect.eu

 

For the purpose of the GDPR, the data controller is Mr Derek G. Freeman, Continental Cars (Finance & Leasing) Ltd, T/A Euro Saab Parts Direct, The Old Mill, Greenplain, Treffgarne, Haverfordwest, Pembrokeshire, Wales, GB, SA62 5LN.

 

Information we may collect from you

The information that we collect from you may include your name, address, email address, contact details, company details (where applicable), payment details and information you provide when requesting information on our products and services. We will collect this data in a number of ways, for example you may provide this data when filling in forms on our websites or our Facebook page (Euro Saab Parts Direct) or when corresponding with us directly by telephone, email or letter. We may also ask you for information when you report a problem with our website.

When you visit our websites, for system administration purposes we may collect technical information including, but not limited to, your Internet Protocol (IP) address which connects your computer or mobile device to the internet, browser type and version. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. We collect some of this information using Cookies (see below).

 

What we do with the data we gather

We use information held about you in the following ways:

  1. To ensure our website content is presented in the most effective manner for you and for your computer
  2. To provide you with information, products and services upon your request or which we feel may interest you, subject to where you have consented for such contact
  3. To assist in the processing of your order and to carry out our obligations arising from any contracts entered into between you and us. For example, order fulfilment, credit / debit card transactions and passing your contact details to our courier companies who may contact you via SMS or email to confirm delivery of your order
  4. To notify our suppliers of your details for any warranty purposes
  5. To maintain internal record keeping
  6. To notify you about changes to our service

If you are an existing customer, we will only contact you by telephone or electronic means with information about goods and services that we offer.
If you are a new customer, we will contact you by telephone or electronic means if you have consented to this.

 

In your own interests, we may use your personal information to contact you if there are any urgent safety or product recall notices of which you need to be made aware to prevent or reduce any personal harm to you.

 

Third-party links

Our websites, from time to time, contain links to third-party websites. If you follow a link to any of these sites, please be aware these third parties may collect and / or share data about you. We do not control these third-party websites and we do not accept any responsibility or liability for their privacy policies. Please check their policies before you submit any personal data to these websites.

 

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your association with us.

 

Cookie Policy

What are cookies?

A cookie is a very small text file that can be stored on your computer when you visit a webpage. Cookies are used to help you navigate the website, improve performance and provide a more personalised experience. They do not harm your computer.

We may obtain information about your general usage on our sites by using a cookie. Cookies enable us to:

  1. Estimate our audience size and usage pattern
  2. Speed up your searches
  3. To recognise you when you return to our website

You may refuse to accept cookies by activating the setting on your browser which allows you to reject cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our websites.

 

Disclosure of your information

We work with a number of external suppliers who support our business and we may need to share your personal data with them. These third-parties include:

  1. Organisations acting on our behalf who provide services such as: web analytics and integration, email marketing data, our courier companies as they are critical to fulfilling your orders

 

We may disclose your personal information to:

  1. Enforce or apply our terms of use or terms and conditions of supply and other agreements
  2. Meet a legal obligation and to protect the rights, property or safety of EURO SAAB PARTS DIRECT, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

 

International Transfers

On occasion it is necessary for us to share your data outside of the European Economic Area (EEA). This occurs when our service providers and / or you are located outside of the EEA. For International Transfers we shall ensure that the transfer will be compliant with the relevant data protection laws including the GDPR.

 

How do we protect your data?

We are committed to keeping your personal data safe and secure and employ a number of security measures such as:

  1. All information you provide to us is stored on our secure servers with encrypted back-ups
  2. We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

 

Legal basis for processing your personal data

The personal data that you provide to us in order to purchase goods and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.
In general, we only rely on consent to:

  1. Send direct marketing communications to customers via email or letter
  2. Contact (and allow for selected third-parties to contact) new customers by electronic means
  3. You have the right to withdraw your consent at any time. All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for our legitimate interests including:

  1. Selling and supplying goods and services to our customers
  2. Protecting customers, employees and other individuals and maintaining their safety, health and welfare
  3. Promoting, marketing and advertising our products and services
  4. Sending promotional communications which are relevant and tailored to individual customers
  5. Understanding our customers’ behaviour, activities, preferences, and needs
  6. Complying with our legal and regulatory obligations
  7. Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
  8. Handling customer contacts, queries, complaints or disputes
  9. Protecting us and our employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us
  10. Effectively handling any legal claims or regulatory enforcement actions taken against us
  11. Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders

Your rights

Under certain circumstances, by law you have the right to:

  1. Request access and receive a copy of all the information that we hold about you and to check that we are lawfully processing it
  2. Request correction of the personal information that we hold about you that is inaccurate or incomplete
  3. Request erasure of personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
  4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes
  5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
  6. Request the transfer of your personal information to another party

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact EURO SAAB PARTS DIRECT by any of the means outlined below in the Contact section. In the event that we refuse your request under rights of access, we will provide you with a reason as to why

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

 

How long do we keep your data?

We will only retain your personal data for as long as necessary to complete the activity for which your data was collected for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Our policy is to retain customer data for 1 year to support some of our parts warranty.

 

Changes to our Privacy Policy

Please note that we shall be updating this Privacy Policy on a regular basis. All changes will be posted on this page and, where appropriate, notified to you by email or letter.

 

Contact

If you have any comments or questions about how we use your personal data please contact us by any of the following means:

Email: sales@euro-saab-parts-direct.com
Telephone: + 44 1437 741673
Write to us at: Continental Cars (Finance & Leasing) Ltd, T/A Euro Saab Parts Direct, The Old Mill, Greenplain, Treffgarne, Haverfordwest, Pembrokeshire, Wales, GB, SA62 5LN.

 

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO) www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.